Jenny Coverley is our Compliance Manager, having joined the team after years of experience working in compliance roles, including as Head of Risk Management for an NHS Trust. As our Compliance Manager, Jenny is well versed in identifying innovative approaches and different solutions when dealing with the production of bespoke policies and compliance support.
I trained to become a solicitor but started to feel disillusioned with the constant requirement to chase after money, so I thought I could use my legal skills in the healthcare sector to help improve care for patients.
Jenny works alongside Imogen Huxford, our Director of Policies and Procedures, and Louise Morris, our Head of Care Quality, in producing the high-quality, bespoke policies and procedures that we provide to our clients.
As part of her work with the Clinical Policy team, Jenny utilises her extensive experience in the production of governance, health and safety and HR policies. Jenny specialises in a number of policy areas, including consent, GDPR and patient confidentiality.
Furthermore, with her keen eye for detail, Jenny also manages our comprehensive policy ratification process – ensuring that each policy has been proof-read, amended and is tailored to the requirements of the client. She ensures that each of our bespoke policies and procedures are robust and exceed the requirements laid out by the Care Quality Commission.
I love governance because it is the glue that holds an organisation together. In healthcare in particular it makes sure that patients are kept safe and promotes a culture of continuous learning for staff.
From a wider compliance perspective, Jenny uses her experience to support our clients in implementing risk assurance strategies and ensuring they adhere to GDPR standards. She reviews our client’s documentation in relation to risk management, governance and audits, ensuring they stand up to the increasing scrutiny of the Care Quality Commission.
As is the case with our Clinical Policy team as a whole, Jenny leaves no stone unturned, with her firm commitment to excellence helping the team identify the best strategies and approaches to help each and every client along their compliance journey. Her analytical and constructive outlook ensures that our processes are continuously improving across our organisation.
Healthcare has really promoted an interest in the ethical and moral complexities faced by clinicians in their day to day lives. I love to see where lessons have been learned and actions implemented to address these to keep future patients safe. All of this has further ignited my passion for what I do and has prompted me to undertake a Masters in Medical Ethics and Law.