If you are a health or social care provider, ensuring your service is compliant with the Care Quality Commission (CQC) is an important part of the job.
The CQC is the independent regulator of all health and social care in England. They monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety.
As a provider, you must ensure that you service remains compliant with the CQC, by following their standards and frameworks.
What Are the CQC Standards and Frameworks?
Key Lines of Enquiry
The Key Lines of Enquiry (KLOEs) are the five questions the CQC always ask care providers. They create a framework for CQC inspectors to help focus on the issues that matter to people.
The five questions are:
- Are they safe?
- Are they effective?
- Are they caring?
- Are they responsive to people’s needs?
- Are they well-led?
CQC Fundamental Standards
The Fundamental Standards are standards below which your care must never fall.
Everyone has the right to expect the following standards:
- Person-centred care
- Dignity and respect
- Safeguarding from abuse
- Food and drink
- Premises and equipment
- Good governance
- Fit and proper staff
- Duty of candour
- Display of ratings
Prepare for Your Inspection
Inspections carried out by the CQC are usually unannounced, so it is good practice for your provider to be prepared for them.
The focus of CQC inspections are the experiences people have when they receive care and the impact the care has on their health and wellbeing. Judgements are made against regulations and informed by these experiences.
The best way to prepare for an actual CQC inspection is to organise a mock inspection with our team. Mock CQC inspections are a useful tool to help identify, analyse and record areas of good practices and non-complying practices within regulated care settings.
Staff training is a vital aspect of ensuring your service remains compliant with the CQC. Regulation 8 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014, ensures that providers employ enough suitably qualified and competent staff to carry out regulatory requirements.
You must ensure that you have an induction programme preparing your staff for their role, involving the appropriate training, professional development and support. If you do not meet these requirements, the CQC may refuse registration if they cannot be satisfied that your provider will continue to comply with this regulation.
To find out more about how CQC Compliance can help your provider remain compliant with the CQC, contact us today.