Advice
[ November 23, 2020 by Susan Newton 0 Comments ]

Preparing for the Fit and Proper Persons CQC Interview

It can be a cause for much anxiety but the CQC fit and proper person interview need not be the significant hurdle it seems in your dream to become a registered manager.

Anyone who applies to become a registered manager of social care services, GP practices or dental surgeries will undergo an interview to help determine if they meet the regulatory requirements to manage a service.
This is usually in the form of a face-to-face interview.

*It should be noted that during the COVID-19 crisis, CQC have released interim guidance notes and will approach each registered manager application in a pragmatic way to ensure they are carried out within government guidelines on managing the process during the pandemic.

How long does the fit person interview last?

CQC will usually ask you to allow two to three hours for the interview itself. However, in practice the interview can be as short as half an hour and typically lasts an hour.

The interview is not a test. There is no score generated, nor a minimum threshold which must be achieved.

The fit person interview is a competency-based one which aims to give the interviewer an overview of your knowledge, approach to providing care, support and treatment and to managing a service.

Where are fit person interviews held?

Under normal circumstances, you will be invited to attend the interview at a CQC regional office. CQC might also offer to visit your premises or conduct the interview remotely.

What should I take with me to the fit person interview?

It would be useful to take a copy of your location’s Statement of Purpose and a copy of the latest Fundamental Standards.

You will find it helpful to familiarise yourself with the specific guidance for registered managers which you can find on the CQC website. The guidance changes from time to time so ensure you have accessed the most recent version.

Will I need a detailed knowledge of legislation and CQC compliance?

It would be unrealistic to expect applicants to be able to recite health and social care legislation in depth. But brushing up on the name(s) of relevant pieces of legislation is a minimum as is understanding their purpose and an overview of the content.

The same is true for compliance requirements. Familiarise yourself with the scope of compliance, the standards which apply and the essential outcomes which apply to your registered service category.

What else might the CQC interview ask of me?

Before you attend, it is also worth giving some thought as to how you will answer questions relating to:

  • Your background, particularly in relation to delivering services
  • Your experience in the health and social care sector
  • Your managerial or supervisory skills
  • Your motivations in becoming a registered manager
  • Your personal values in delivering effective services
  • Not only to delivery of care and health services, but also HR, health and safety, quality assurance, safeguarding, recruitment, training and disciplinary processes
  • Your approach to equality and diversity.

How do I learn the outcome of my fit person interview?

Once the full assessment process has been completed, a successful application will receive a Notice of Proposal to Register.

The result of an unsuccessful application process will be provided as a formal notice. This may be a Notice of Proposal to Refuse Registration. Alternatively, CQC may issue a Notice of Proposal to Register with Conditions.
If the applicant disagrees with the decision and resulting notice, a hearing can be convened to receive representations. If the hearing outcome is unsatisfactory it is possible to appeal and subsequently attend a tribunal.

Advice
[ October 21, 2020 by Will Rosebury 0 Comments ]

Starting A Care Business?

Are you someone who always thought about starting a care business? If you have experience in the care sector, a heartfelt desire to support others and good business sense, you’ll have definitely considered how you can combine your talents in starting a successful care business. The first step in this journey is ensuring you are successfully registered with the Care Quality Commission, as without this you will not be able to provide any care services that they regulate. This is where CQC Compliance come in – we specialise in ensuring that you are successfully registered with the Care Quality Commission and that you have a full suite of bespoke policies and procedures to support your service.

Why start a care business?

If you have some experience in the private care sector, personally or professionally, you probably have some ideas about what you could do differently. You have unique experience to offer and each care business is only as special as the people who run it. Don’t sit on your hands any longer – put the change you want to see into action

The moral imperative in starting a care business is clear, but as one of the few recession proof industries – there is significant scope to achieve the commercial aims you may have. However, if you are solely interested in the financial rewards that can come with starting a care provider, we will simply refuse to work with you. We are a team of clinical and healthcare professionals, who have dedicated our lives to improving standards of care – and we only work with those who share our ethos.

How can you begin?

If you are keen to start a care business, you’ll naturally want the best for your business and the people you look after. CQC Compliance can ensure that you are in the best hands when at the beginning of your journey, starting with achieving a successful CQC registration.

It can feel overwhelming to start an intensive process like starting a business, let alone one that focuses on care. Start small – what will the business name be? Where would you want your premises? Do you have the right experience, or will you need to hire someone to be your Registered Manager?

All of this can feel like a lot – from the legalities to the fiddly day to day operations – but we are always available, and excited, to be part of your new project. Our compliance team are CQC experts, ranging from CQC inspectors to CQC Registration Managers and an NHS Governance Director – all of whom are dedicated to ensuring we support your organisation and help you exceed as a care business.

When is the best time?

Now is the time to start your care business. Though it might feel like a scary time to plunge into a new business opportunity, there are more vulnerable people than ever needing your help. There are simply more people needing help than are able to deliver it, so if you are ready to begin this incredible journey – we can get your organisation started and ensure you excel as an organisation. Starting a healthcare business is not an easy journey, but the rewards are there for those that are dedicated, caring and willing to engage experts in ensuring that a new business has the support it needs to exceed.

How can we help?

No-one starts a healthcare business to do a bad job, every day we speak to new providers who have the highest aspirations for their business. We help ambitious and caring people deliver their vision with expert compliance support, starting with achieving a successful CQC registration. We work collaboratively with our clients, guiding them through the registration process and producing industry-leading bespoke policies and procedures that are tailored to your organisation.

We hope that this has inspired you to take the first step in starting a care business – remember, we are here to provide the support you need all through this incredible journey. Get in touch today with our Registrations and Compliance Team, and let us guide you in creating a compliant and successful care business.

AdviceNews
[ October 15, 2020 by Will Rosebury 0 Comments ]

The importance of finding the right CQC Registered Manager

The Care Quality Commission monitor, inspect and regulate the UK’s health and social care services. Under the Health and Social Care Act 2008, you need to have a Registered Manager to provide services, with this being applicable to services across the country. Only NHS trusts are exempt from requiring a CQC registered manager.  A registered manager is appointed by the provider and manages the day-to-day regulated activity on their behalf.

Here’s why you need the right manager, and the consequences of choosing the wrong candidate.

Quality of Care

If you’re starting a care agency or home care business, it is important that you offer the highest levels of quality you can. This can lead to your business expanding, and more importantly those that are in your care being happy and satisfied with the care received. In order to continue your business and build towards your quality goals, a CQC registered manager with a significant amount of experience could push you forwards. On the other hand, an inexperienced manager that is learning on the job could mean lower standards of care and unhappy patients or residents.

Fulfilling the Legal Requirements

Of course, a CQC registered manager is required to run any sort of care business, but there are further requirements to be fulfilled. A good CQC registered manager won’t just help you to fill this role, but will be able to assist in the legal requirements of many other facets of the job. Some completely new carers might miss a lot of the fine print in legislation and regulation, so having the right manager on board to handle this is a must.

Preparation for CQC inspections

Inspections can be a major part of life in the care industry, and they’re how you know if you’ve managed to sink or swim. The importance of these can’t be overstated, so it’s vital that you’re ready. The right CQC registered manager will know how inspections work and can get you prepared for parts of the inspection that would otherwise be a surprise. Whether through mock inspections or other preparatory work, a good manager will have you ready for anything.

If you are looking for support in finding the right Registered Manager, or any part of the registration process, please get in touch with the CQC Compliance team today. Our in-house management team has years of experience, and can support you throughout your registration process.

Find out what our clients say about their experience with CQC Compliance.

Advice
[ September 7, 2020 by Will Rosebury 0 Comments ]

Setting up and registering a Private GP with the CQC

Going into private general practice is an exciting journey, but for those involved – it can be a daunting one as well. That’s why at CQC Compliance, we are here to support those looking to start a new private general practice. From guidance in registering with the CQC to providing you with a bespoke suite of policies and procedures, our team is dedicated to ensuring your vision becomes reality.

The advantages of starting a private general practice are clear – being free of many NHS regulations means that you can spend much more time with patients. With less interference, no targets and no Quality and Outcomes Framework, private GPs are not burdened by the same restrictions as NHS practices. However, with more freedom comes more responsibility – as you will not have the structural safety net that NHS facilities enjoy. This is why ensuring you have the right support in place in absolutely vital, and why at CQC Compliance we specialise in helping those entering private general practice to register with the CQC.

Our team have vast experience across public and private healthcare, including in managing and supporting general practices. As the responsibility for a private general practice lies solely with the provider themselves, we cannot overstate the importance of making sure you have the right support structure in place. Patients using your service will expect a higher level of service, so the pressure will be to always maintain a high-standard.

We can support you in reaching this high-level of service with our ongoing compliance support – which includes mock inspections, compliance audits and the maintenance of your bespoke policies and procedures. As the Care Quality Commission will expect you to have the same level of clinical governance and auditing as your equivalent in the NHS – the level of scrutiny can sometimes be overwhelming. That’s why engaging CQC Compliance can be beneficial to your organisation, allowing us to support you in your compliance while you focus on delivering for your patients.

At CQC Compliance, we offer a comprehensive service that seeks to support our clients throughout their journey. Starting a private general practice is undoubtedly challenging, but with our expert guidance you can build an organisation that is compliant, supported and delivers the highest-standard of care for you organisation.

AdviceNews
[ August 13, 2020 by Will Rosebury 0 Comments ]

Why are bespoke policies and procedures so important?

At CQC Compliance, our Policies and Procedures are produced bespoke to the requirements of our clients. Simply put, this is a service that you won’t find anywhere else. While healthcare services may be able to purchase template documentation elsewhere, we are the only compliance organisation that produces your documentation from scratch – and tailors each policy to the specific requirements of your organisation.

Why are bespoke policies and procedures so important – does it really matter to the CQC?

Absolutely. The Care Quality Commission is rigorous in its approach to Policies and Procedures, as they are adamant that each piece of documentation should be specifically detailed on how each policy relates to the service at hand. This is especially important during your registration with the CQC and our Registration Support team work hand-in-hand with our expert clinical policy writers to ensure that each policy meets and exceeds the high standards of the CQC.

If we purchase template documentation, can we not just adapt it to our organisation ourselves?

This is, of course, a possibility. However, our bespoke Policies and Procedures follow the same pricing structure as the template documentation you could find elsewhere. Therefore, for the same cost you would be able to enlist our expert policy writers and drastically reduce the man-hours required to adapt each policy. Given the inevitable stress and pressure of registering with the CQC or with operating an existing provider – entrusting your documentation to our industry-leading clinical policy team is a simply a no-brainer.

We’ve had a full suite of policies and procedures in place for the past few years – will these still be compliant with CQC regulations?

As any healthcare provider will understand – compliance regulations are an ever-changing entity and these regular updates must be reflected in your policies and procedures. This is not only important in remaining complaint with the Care Quality Commission but also in the day-to-day operation of your organisation. Effectively implementing your Policies and Procedures is as important – and in some cases more important – than having them in place to begin with. Our team of compliance experts are also on hand to guide and support your organisation in the implementation of your documentation – either with Compliance Audits, Mock Inspections and Management Support.

If you have any queries regarding your policies and procedures, registering with the CQC or any of our other services – please get in touch.

AdviceNews
[ July 21, 2020 by Will Rosebury 0 Comments ]

A year on from the CQC report on Independent Ambulance Services

In March 2019, the Care Quality Commission issued a report detailing the state of care in relation to independent ambulance services. It called upon patient transport providers and the wider system to do more to ensure the safety of patients that used these services, following a number of concerns identified during CQC inspections.

The national report analysed the quality and safety of these independent ambulance services and highlighted how many services had a poor understanding of governance which frequently led to a systemically poor recruitment process. This included the failure to enforce and sufficiently check employment references, Disclosure and Barring Service (DBS) certification and driving licence categories.

An insufficient and inadequate recruitment process can be resolved with a dual approach, focusing on implementing a more thorough recruitment system and ensuring your policies are tailored to the compliance needs of your organisation. At CQC Compliance, our team are able to support you in both these areas, as our expert policy writing team have experience in creating bespoke policies and procedures for independent ambulance services. Furthermore, we work closely with our sister company CH Recruitment – who specialise in bespoke recruitment for healthcare providers.

Staff training was an area also highlighted by the CQC as requiring improvement in independent ambulance services. According to the report, many providers offered little or no training – including in emergency driver response training, escalating safeguarding concerns and effectively supporting those with mental health needs. Once again, at CQC Compliance our team are on hand to provide support and guidance to organisations who require additional training – either by conducting training seminars, providing training materials or offering ongoing management support.  

In addition, at CQC Compliance we can conduct Medication and Compliance Audits, another area in which the Care Quality Commission found some providers were underperforming. This included a lack of understanding around controlled drugs, specifically around safe administration, licensing and secure storage. The solution to this often begins in having excellent, bespoke policies and procedures that can be rolled out across independent ambulance services.

Since this report was published, we have been supporting various independent ambulance services on their compliance journey – from registering with the CQC to improving overall CQC ratings.

If you are an independent ambulance service or patient transport provider struggling with any of these areas or looking to improve your service, then please get in touch.

AdviceNews
[ June 12, 2020 by Will Rosebury 0 Comments ]

Analysing the Adult Social Care Infection Control Fund

At CQC Compliance, we’ve been looking at how all healthcare providers – particularly those involved in adult social care – will have to evolve and adapt to the new infection control standards that will follow the COVID-19 crisis.  We have adapted our own Infection Control Support to reflect these changes, ensuring that we can provide extensive expert support to providers in need.  

The government recently announced the Adult Social Care Infection Control Fund, which aims to support adult social care providers in reducing the rate of COVID-19 transmission in and between care homes. This £600 million funding is a significant statement of intent from the government, but how will its impact be felt?

Firstly, this funding will be paid in two tranches, with the first installment already paid to local authorities on 22nd May 2020. The second will arrive in early July, with the expectation that it will be spent on infection control measures within two months. Local authorities must guarantee that 75% of the grant is allocated to support a number of measures in care homes.

These new measures include financially supporting staff who are self-isolating in line with government guidance, ensuring that care home personnel (including part-time and agency staff) only work for one provider, assigning staff to individual groups of residents or specific areas and separating those who are COVID-19 positive from the other residents.

The funding will also be used for recruiting additional personnel to support potential staff shortages across the sector, helping staff limit their use of public transport by providing bike storage and use of local taxi firms as well as providing accommodation to staff who are proactively looking to avoid contact with their households.

At CQC Compliance, we want to support providers in any way we can. Our compliance experts can offer a variety of services related to infection control – whether it be ensuring that your Policies and Procedures are updated with the latest guidance, providing training to improve standards, or supporting you in implementing these changes.

Please get in touch to find out more about our suite of services and how we can help you.

Advice
[ April 28, 2020 by Will Rosebury 0 Comments ]

How can our compliance experts help with your CQC registration?

No matter what kind of healthcare service you provide, if you are regulated by the Care Quality Commission then you will also need to follow their registration process.

Although this is predominantly an issue for new providers, existing healthcare providers may also need to update their registration if there is a significant change to their service.

Our team of compliance experts are here to take the pain out of the process, offering bespoke support to healthcare organisations throughout the registration process.

We have worked with healthcare providers from across the industry – including care homes, private clinics, GPs, radiologists and many more.

But why do you need the help of a compliance expert in the first place?

As highly trained and intelligent healthcare professionals, you may feel that a simple registration is relatively straight-forward.

Unfortunately, this simply isn’t the case. Registering with the CQC is no easy matter.

There are a vast array of complexities that our compliance team are experts in navigating.

At CQC Compliance, we work with you from the very beginning of your registration journey – assessing the the structure and service of your organisation, as well as providing a full assessment of your business premises.

In addition, we will provide support with your business plan, outlining the management policies and procedures required for your application.

Our tailored support covers all 15 areas of regulated activity in the UK, as our team have a wide-range of expertise across the healthcare sector.

This is just the beginning of the guidance we can offer with our Registration Support.

Please give us a call or request a callback below to find out more.

Advice
[ March 6, 2020 by Will Rosebury 0 Comments ]

The importance of team-building before your CQC inspection

Compliance is an essential requirement for all types of UK care providers; however, many organisations fail to recognise the importance of team-building in the run-up to your CQC inspection. The experts here at CQC Compliance have put together the following tips to ensure your organisation benefits from the strongest team dynamic.

Team Building

Every organisation should ensure that basic teamwork principles are communicated to all members of staff.

Attributes that should be encouraged and enhanced include:

– Compassion
– Helping Others
– Being Understanding
– Sharing Knowledge
– Hard Work
– Professionalism

A successful team needs to constantly seek to build on these attributes. Junior team members need to know they can rely on those above them to lead in times of crisis. This means that organisations need to have regular team meetings, away days, training sessions and, of course, one-on-one supervision with a qualified and experienced member of the management team.

A negative team dynamic can lead to poor or slipping standards that will work against you in a CQC inspection. That’s the reason it’s vital for the management to work alongside members of staff and increase levels of support.

Quality Assurance Survey

One of the best ways to ensure the highest levels of quality throughout your entire organisation is to sign up for the CQC Compliance Quality Assurance survey. These courses enable your employees to identify, monitor and improve the essential standards of care within your organisation. All of our courses can be customised to suit individual organisations, and can be delivered to groups of employees, if preferred.

All trainees will learn how to enhance the care delivered by your organisation and reach the highest possible standards.

Find out more about how we can help your business with health & social care compliance by contacting us today. And remember – team-building is of vital importance when preparing for a CQC inspection.

Advice
[ February 17, 2020 by Will Rosebury 0 Comments ]

Is your service compliant with CQC regulations?

Making sure your service is compliant with CQC regulations can be extremely difficult if you are not prepared.

Partnering with our experts can help ensure your care service meets all the required standards and gives your service users the best possible outcomes. Our expert tips can help any start-up or existing care organisation provide the most CQC compliant service.


Important CQC guidance tips for all UK care providers

As a registered UK care provider, your organisation will be inspected and judged on a number of key criteria:

– Leadership
– Effectiveness
– Safety measures
– Quality of care
– Responsive to client needs

The above list is known as the 5 CQC standards, with different measures applying right across the care sector in the UK.

To discover more, you can access the exact standards relating to your organisation directly from the Care Quality Commission website.

Non-compliance with legislative requirements could result in fines, or even the complete shutdown of your operation.

Top Tips for Compliance

– Professional staff training, for employees at all levels
– Regular supervision of all team members and all information logged to ensure compliance with legal requirements
– Written procedures and guidance policies in place for all care processes, so staff members can access them on demand
– Strong incident and risk management procedures in place to cover any eventualities
– CQC appropriate software to assist with the daily management of the organisation
– Regular audits and mock CQC inspections, to tighten up procedures and help identify ongoing staff training needs

We know that striving to be the best and offering the best possible client experience is the way to improve any care service. Motivating all team members to be the best can be much easier when you team up with the professionals at CQC Compliance.

We won’t bombard you or team members with technical details, because we have all worked in similar environments. This means we can help you identify any care shortcomings within your organisation, building on the skills and abilities of your existing teams.

Our aim is simply to make sure your care service is fully compliant with CQC regulations. Give us a call today to discover more!